New Dexway Specifics course: “Dealing with the Public in English” (25 hours), corresponding to level B1. A practical, skills-based course designed for professionals who interact with citizens, customers, and other stakeholders in customer service roles.
Course information:
Dealing with the Public in English is a practical, skills‑based course designed for professionals who interact with citizens, clients, and stakeholders in public‑facing roles. Through scenario‑based practice, guided language work, and interactive tasks, participants learn how to manage face‑to‑face and telephone interactions, give advice, negotiate solutions, handle complaints, and communicate professionally across cultures. Each unit focuses on essential workplace functions and the language structures that support them, ensuring immediate applicability to daily responsibilities. The course concludes with a final test covering the communicative skills, strategies, and language structures developed throughout the programme.
For more information, please contact one of our sales representatives.